Returns & Exchanges (Custom Orders)
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Due to the custom nature of our products, all sales are final and we do not offer refunds.
If there is an issue with your order due to an error on our part, please contact us within 14 days of delivery so we can review the situation. If a replacement is deemed appropriate, we will gladly work with you to resolve the issue.
We appreciate your understanding and your loyal support of our small business.
Production Times / Pick-Up / Shipping
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All items are made to order. After the mock-up is approved, please allow 5 business days for production before your order ships. No orders will be produced until a mock-up has been approved.
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Once shipped, delivery typically takes 3–5 business days, depending on the carrier and delivery location.
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Local pickup is available. You will be notified when your order is ready.
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During busy seasons or for special-order items, turnaround times may vary. If this applies to your order, we will communicate any changes clearly and keep you informed throughout the process.
